Accessibility statements that are honest and useful
Introduction. An accessibility statement is more than a legal requirement—it is a public promise of inclusivity. This article explains why your statement must be truthful, clear, and actionable for users with disabilities. It shows how to craft a concise yet comprehensive document that builds trust, reduces support costs, and demonstrates genuine commitment to equal access.
Why honesty matters in accessibility statements
A statement that exaggerates compliance can damage credibility and invite legal scrutiny. Transparency about what is accessible and where gaps remain establishes credibility with users and regulators alike.
- Users will appreciate a realistic assessment of your site’s barriers.
- Clear honesty reduces the risk of lawsuits based on false claims.
Key elements that make a statement useful
A useful accessibility statement includes specific details about supported technologies, known limitations, and how to request assistance. It should be easy to find and written in plain language.
| Item | What it is | Why it matters |
|---|---|---|
| Supported browsers | Lists browsers that meet WCAG 2.1 AA guidelines. | Users know which environments work best. |
| Known issues | Describes current accessibility barriers. | Prevents surprise frustration for assistive tech users. |
| Contact method | Provides a phone number, email, or live chat link. | Facilitates quick resolution of accessibility problems. |
Creating an actionable workflow for your statement
Begin with an audit: use automated tools and human testing to identify barriers. Draft the statement in plain language, then review it with a real user who relies on assistive technology. Finally, publish the final version prominently on every page, preferably in the footer or within a dedicated accessibility section.
Common pitfalls and how to avoid them
Many sites fall into three traps: overpromising compliance, hiding the statement behind obscure links, or failing to update it after changes. Keep your statement short, place it in an obvious location, and schedule quarterly reviews to ensure ongoing accuracy.
Conclusion. A trustworthy accessibility statement is a living document that demonstrates real commitment to users with disabilities. By listing supported browsers, acknowledging existing barriers, providing clear contact options, and maintaining transparency, you build trust, reduce support overhead, and fulfill legal obligations. Review your current statement today, update it with the guidelines above, and make accessibility visible for all visitors.
Image by: Google DeepMind
